Refund policy

At Nuevo, we strive to ensure that our customers are completely satisfied with their purchase. If for any reason you are not satisfied, please review our refund policy below.

1. Returns

• Products can be returned within 7 days of receipt for a refund or exchange. Products must be unused, undamaged, and in their original packaging.
  
  
• To initiate a return, please contact us at customercare@nuevohome.in or call 8448833378 with your order number and the reason for return.
  
  
• Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
  
  

2. Refunds

• Once the returned product is received and inspected, we will issue a refund to the original payment method within 7-10 business days.
  
  
• Refunds do not include shipping fees unless the item was defective or there was an error on our part.
  
  
• In case of partial returns, the refund will be adjusted based on the value of the returned product.
  
  

3. Defective or Damaged Items

If you receive a defective or damaged item, we offer a full refund or replacement, depending on your preference. Please contact us within 48 hours of receipt to report any issues.

4. Non-returnable Items

Certain items are not eligible for return or refund, including:

• Customized or personalized products
  
  
• Products marked as non-returnable at the time of purchase
  
  

5. Exchanges

Exchanges are processed only for defective or incorrect items. If you wish to exchange an item, please contact our customer service team at customercare@nuevohome.in.